Call Accounting monitors phone usage, establishes inbound and outbound call patterns for departments and work groups monitors misuse of the phone system, performs cost recovery and carrier bill reconciliation, and provides scheduled calling reports.

 

Call Recording is an very effective training tool to help Improve the customer service skills Of your employees.  Call Recording allows you to audit and record calls in order to provide helpful and specific feedback to help your employees work smarter and be more productive.

 

Automatic Call Distribution routes calls to the appropriate groups, queues and prioritizes calls,  distributes calls evenly throughout a group based on longest idle or highest skilled, provides reliable in-queue messaging and controls after-hours service.

 

ACD also provides detailed reporting such as where calls were routed, time of calls in queue and length of calls.  This provides companies with valuable tools to improve the efficiency of their customer service while providing their customers with a professional and satisfying experience.

For more information, call a     HunTel Consultant today

402-493-5200